It may seem that choosing a desktop stapler would be easy. After all, a stapler is a stapler, right? Well, yes, but if you want to save money and get a device that you can use for a long time, you’ll need to put a bit of thought into your purchase. This article will fill [...]
How important is customer satisfaction to you? It should be key to gaining a competitive advantage and keeping it. Therefore, you must be able to measure customer satisfaction and identify satisfaction drivers that need attention.
While companies are attempting to cut costs they must still keep their customers happy or risk losing them.
Did you know:
1.96% of [...]
Office furniture usually forms a significant budget when you are setting up an office. It makes sense to buy cheap, beautiful and functional furniture you need for your office. Of many furniture items one of the most essential items that you would need is an office desk; which can amount up to a large amount [...]
Implementing a service management software tool, getting the facts over time primarily will give you an excellent ITIL service desk implementation. Tracking and resolving incidents is one of the major goals of a service desk software solution. However, what you measure, the way you measure, the reports you create and how you interpret the results [...]
To effectively implement service management software and ITIL service desk, communication between IT and its customers is vital. Merely looking at the business / IT interfaces without going back through the components of the service chain (agreements with Suppliers and other departments that support the services) is not good practice. Today, as businesses evolve and [...]
1. Help Desk Software will give you a way to keep track of tickets that you have posted for a client or customer. These tickets can be escalated automatically so nothing falls through the cracks. They can also be monitored so that anytime a change takes place, the ticket owner can be notified of the [...]
A recent study conducted by Genesys in collaboration with leading industry analysts at Datamonitor/Ovum shows that poor customer service is costing US businesses $83 billion annually! Most businesses are aware that excellent customer service positively impacts their bottom line, but fewer than one third of businesses have any way of tracking or measuring revenue per [...]
